Refund & Cancellation Policy
Last updated: 18 June 2026
30-day money-back guarantee
We want you to be happy with Passr. If you're not satisfied with your instructor membership, you can request a full refund within 30 days of the original purchase date.
How to request a refund
Payments are processed securely by Stripe on behalf of Passr. To request a refund, email us at support@passr.app from the address you used at checkout and include the date of purchase. We typically process eligible refunds within 5–10 business days back to the original payment method.
Cancelling your subscription
You can cancel your instructor membership at any time by opening Manage subscription in your instructor dashboard, which takes you to the secure Stripe billing portal. When you cancel:
- You won't be charged again at the next renewal date.
- You keep access to paid features until the end of your current billing period.
- Your data is retained in line with our Privacy Notice.
Free trials
Cancelling during the 14-day free trial means you will not be charged. If you forget and are billed at the end of the trial, our 30-day refund window still applies.
Lessons booked between students and instructors
Passr is a tool used by instructors and their students. Payments for individual driving lessons, including any cancellation fees, refund eligibility and notice periods, are governed by the arrangement between the student and their instructor. This policy covers Passr subscription fees only.
Contact
Questions about a refund or cancellation? Email support@passr.app.